Resolving a Problem with a Vendor

In the case of a problem with a purchase (damaged goods, short-shipped items, incorrect billing amount, etc.), the first call should be to the supplier (within 3-5 days of delivery) to correct the problem. Informing the P-Card department of the dispute does not result in any action towards resolution. If a credit is granted, it will be processed via the iBuy+ Expense Reporting System as a separate transaction (from the original transaction). Both the erroneous charge and the credit should be allocated to the proper Oracle alias and account on the same report. Contact Procurement at 4-2500 within 30 days of the transaction date if a vendor is unwilling or unable to correct the situation.