P-Card Security/Fraudulent Charges/Card Security Access

P-Card Security

The Cardholder’s name is embossed on the P-Card. Cardholders must safeguard their P-Card as they would their own credit cards. Since the Cardholder is the only person authorized to use the P-Card and is solely responsible for every transaction on the P-Card, the employee should NOT allow anyone else to use a P-Card. An employee is responsible for safeguarding both the P-Card assigned to them as well as the account number against theft and unauthorized usage.

• Remember that the account number can be found on receipts, charge slips, faxes, and invoices. If you use the P-Card to make telephone purchases, be aware that your card number may be overheard.
• If you suspect that your account number has been stolen, contact the bank immediately to have the account closed.
• P-Card misuse will lead to the cancellation of the P-Card account and may result in termination from GW employment and/or prosecution.

J.P. Morgan Cardholders only – If you believe an item is an error or fraudulent, you must first call JPM, 800-316-6056.  JPM will email you documentation to be filled out and returned to them.

NOTE: J.P Morgan Cardholders – When calling the bank and you are asked for your social security number, give your GWID number dropping the G and replacing it with the number 6 example: (612345678).

Security Protection by J.P,Morgan

• Mastercard SecureCode will launch automatically at participating online stores for certain transactions.
• There is no special software to install.
• Cardholders will continue to shop as usual. Their Mastercard card number will be automatically recognized at checkout.
•  After the account number has been entered and the order submitted, a Mastercard SecureCode authentication window will appear.

• Cardholders will call the phone number provided in the pop-up window to speak with customer support.

PNC Cardholders only -  If you believe an item is an error or fraudulent, you must first call PNC, 800-685-4039.  Then complete this PNC form and fax it to 269-973-1688 or billinginquiriespnc [dot] com (subject: PNC%20Transaction%20error%20or%20fraudulent%20charge) (Email )it.

NOTE: PNC Cardholders – When calling the bank and you are asked for your password, give them the last four digits of your GWID.