How to Check your Balance
Please call the number on the back of your P-Card for automated information on your balance and remaining credit for the month cycle. Funds are reset on the 21st each month.
Reporting with iBuy+ Expense
All P-Card transactions will be transmitted to the iBuy Expense Reporting System under the Cardholder's account associated with the P-Card as follows:
GW receives nightly downloads from the Bank on P-Card transactions they have received from suppliers. GW then disperses this information to the users with the designated P-Card account numbers into the iBuy+ Expense Reporting System. If the supplier has not transmitted the information to the Bank then GW has not received the information to disburse into the iBuy+ Expense Reporting System. Suppliers may take up to two weeks to transmit to the Bank. Once the transactions are visible in the Available Expenses section in the iBuy+ Expense Reporting System, they are available to be placed on an expense report. It is suggested that Cardholders view the training on expense report creation related to the next steps.
New Card Activation - Pin Creation
An issue has been reported that cardholders are experiencing declines of chip cards at Point-of-Sale (POS) locations. We have determined that the issue is specific to cardholders who, after card activation, did not set up their Personal Identification Number (PIN). Cardholders experiencing declines at POS are encouraged to call the number on the back of their card to set up a new PIN or reset the previous PIN using the Interactive Voice Recognition (IVR) system
The protocol has multiple purposes:
- Obtain immediate action from employees and PCard holders to submit an expense report to address the aging charges.
- Define the escalation path when timely action by the PCard holder does not occur. At 40 days, escalation to the employee’s manager will occur.
- Define appropriate time frame for additional corrective activity such as declining reimbursement of out-of-pocket expenses, suspension of PCard privileges and including the amount on the employee’s W-2.
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